When Robert "Bobby" Arnold decided to erect his SteelMaster 20' x 20' Workshop and Storage Building, he held an old-fashioned "Barn-Raising," or perhaps we should refer to it as a "SteelMaster Building-Raising."
Bobby lives in Wimberley, Texas with his wife Dorothy. Wimberley is a small town Bobby describes as being in the middle of nowhere, somewhere between Austin and San Antonio. It is the type of small town where people come together as a community when it counts.
When word got out that Bobby needed help to assemble his SteelMaster Building, 20 people showed up on construction day to assist.
"We basically held a barn-raising. We had more than enough people and were able to assemble the 'ribs' (what Bobby calls the steel arches) first, and after that the building went up easily and quickly. All Dorothy and I had to do was feed everyone. Not a bad deal, especially after the rocky start," Bobby said.
Initially, Bobby hired a contractor to take care of the foundation for his new building. This particular contractor made a huge mess of the foundation, and then abandoned the job.
Bobby quickly thought to call upon his SteelMaster salesman, Daniel Howard. Perhaps Daniel would be able to recommend a reliable contractor who could tear up the existing nightmare of a foundation and install a new one.
When Bobby called SteelMaster he was advised Daniel was out of the office, so he left a message.
Not ten minutes later, Bobby received a call from Daniel. Bobby explained the bleakness of his situation. Daniel brought a SteelMaster Engineer into the mix, who quickly ascertained the majority of Bobby's foundation could be saved. Through Daniel and the Engineer, a professional contractor referred by SteelMaster was not only able to salvage most of the existing foundation, but saved Bobby a lot of frustration, time, and expense in the process.
Bobby was astounded when he found out Daniel was on vacation - not just out of the office. "I could not believe how much of his personal time he gave me before I even knew he was on vacation. He was determined to help me and put me at ease. He was business as usual, and went above and beyond to help me... after the sale," he said.
"That was four years ago. I sent Daniel an email the other day just to say "Hi." I feel like Daniel is a friend. We check in with each other now and again. SteelMaster is good people. I have to add that I wish every company I dealt with had SteelMaster's attitude, work ethic and quality product. But you just don't find companies like yours anymore. Customer Service like what you guys have is a rarity," raved Bobby.
Bobby's original plans for his building included the necessity for more storage space. He and his son worked together to custom design, frame out, and build the front door for his building. It was during this process Bobby welded for the first time. He found he kind of liked welding. Actually, he liked it enough to make a hobby out of it. This is when he devoted part of the building to a workshop for welding projects. Although he does not admit to doing it often, he recently cooked in his building. Bobby said he made a mouth-watering stir-fry.
"SteelMaster is about more than being the international leader in steel and metal arched prefabricated building innovation. We are about people helping people on a personal level. Our relationships with our customers last well beyond the point of sale. The unique craftsmanship of our materials, 30 year warranty from our steel manufacturer, and endless use possibilities of our buildings practically sell themselves.
It truly is our people who make the difference at SteelMaster," commented Michelle Wickum, Director of Marketing for SteelMaster.
SteelMaster has been in business over 30 years. With buildings in every state in the United States, 40 overseas countries, and on six continents, SteelMaster remains committed to unsurpassed service, flexibility, and integrity.
By the way, if you happen to find yourself in the middle of nowhere Texas, be sure to check out the friendly and hospitable small town of Wimberley. Ask for Bobby Arnold. He will be glad to show off his SteelMaster building. You might even catch him with a welding torch, browning the top layer of a home-made batch of creme brulee in his workshop!